Support Services

'Support services' by definition, provide support for other units within the university and for individuals - both staff and students - in achieving their goals and objectives. The provision of service is their reason for being. Support services often will operate in a business-to-business relationship with faculties or other departments. They may operate a front-line function, providing direct services to individuals. Many support services provide services to other units and to individuals.

A key element for effective functioning in support services is the ability to understand the goals, needs, expectations and circumstances of their customers. It is the prompt, effective, reliable delivery of services that makes it possible for their customers to achieve their aims, so the concept of enabling other groups or individuals to achieve their goals is central to the mission of support services.

Quality for support services therefore has a considerable focus on customer service and the quality of services provided. This website provides information and assistance for both central and faculty-based support services.

Quality in Support Services 
Quality cycle
Reviews
Customer Service
Service Level Agreements

Note:
Queries relating to quality in the support services should be directed to Sid Nair.
Queries regarding the Service Level Agreements should be directed to David Pawley in the Office of the Vice-President (Administration) and can be contacted at 59047.